Faq

Digicreatora > Faq

General

We provide a comprehensive range of digital services, including web development, digital marketing, e-commerce solutions, branding and design, custom software development, and more. Our goal is to help businesses thrive in the digital landscape.

To get started, simply contact us through our website, email, or phone. We'll discuss your project needs and schedule a consultation to understand your goals better.

Yes! We work with startups, small businesses, and established enterprises. Our solutions are tailored to fit your specific needs, regardless of your company size.

The timeline for project completion varies depending on the complexity and scope of the work. After discussing your project, we can provide you with a detailed timeline.

Yes, we offer ongoing support and maintenance services to ensure your digital solutions remain up-to-date and perform optimally.

Our pricing is based on the specific services you require. We offer various packages and can create a customized plan to fit your budget. Please refer to our Pricing Plans section for more details.

Absolutely! Our digital marketing services include SEO, social media management, PPC, and content marketing. We focus on strategies that drive traffic and improve conversions.

We utilize a variety of technologies, including HTML, CSS, JavaScript, PHP, and popular CMS platforms like WordPress. Our team stays updated with the latest trends to deliver cutting-edge solutions.

Payment 

The Special Plan includes a simple one-page website, mobile-friendly design, basic SEO setup, contact form integration, site speed optimization, and delivery within 3-5 business days.

Yes, you can upgrade to a higher plan anytime. Just contact us, and we’ll discuss your needs and adjust your project accordingly.

The timeline varies based on the plan you select. The Special Plan takes 3 business days, while more complex plans like the Pro Plan can take up to 15 business days.

Yes, each plan includes a specified number of revisions. For example, the Advanced Plan includes 2 rounds of revisions. If more revisions are needed, they can be added for an additional fee.

We accept major credit cards, and other secure payment methods during the checkout process.

Our pricing is based on the specific services you require. We offer various packages and can create a customized plan to fit your budget. Please refer to our Pricing Plans section for more details.

Refund And return Policy

A1: We offer refunds in specific cases where the service provided does not meet the agreed terms. If we fail to deliver within the agreed timeline, or the work does not meet the initial project scope, you may qualify for a full refund. If you decide to cancel the service before completion, you may be eligible for a partial refund.

A2: To request a refund or cancellation, please contact us at support@digicreatora.com with your order details, the service you purchased, and a clear explanation of the issue. We will review your request and respond within 7 business days. Your order/project number A clear explanation for the refund request Supporting documentation (e.g., emails, project files, etc.)

Refunds will be processed within 14 business days from the approval of the refund request. Refunds will be credited back to the original payment method. Please note that the processing time may vary depending on your bank or payment provider.

We strive to deliver high-quality, tailored digital products that meet your expectations. However, once services have been completed and accepted, we do not offer refunds. We encourage clients to thoroughly review the work and provide feedback before final approval.

Yes, partial refunds may be considered if the work is not completed as agreed or if a portion of the project is canceled. The refund amount will be based on the work completed up until the point of cancellation.

We want our customers to be completely satisfied with their purchase. Therefore, we offer refunds on digital products, but only under certain conditions: Refunds for Defective or Faulty Products: If you experience issues with the digital product (such as corrupt files, incorrect products, or broken links), we will gladly offer a full refund or exchange the product at no additional cost. Refund Requests for Downloaded Products: Since digital products are often accessed immediately after purchase, we offer refunds within 7 days of purchase, provided the product has not been downloaded or accessed. If the product has been downloaded or accessed, we do not offer refunds, except for defects or misrepresentation of the product. No Refunds on Non-Defective Products: Refunds are not available once the product has been downloaded, unless the product is defective or doesn't meet the description provided.

Once the service has been delivered and accepted, we do not provide refunds. However, we offer post-delivery support for technical issues or corrections that are within the scope of the original project.

If you encounter issues with the service after completion, please contact us within 30 days of delivery. We will work with you to resolve the issue at no additional cost, provided the problem is related to our initial work and not due to any subsequent changes made by you or third parties.

Exchanges are not applicable to our services. However, we do offer revisions based on the original project agreement and scope.

If a chargeback is filed, we will work with you to resolve the issue. We will provide documentation and evidence to demonstrate that the service was delivered as agreed. To prevent such issues, we recommend reviewing all deliverables and approving milestones before final payment is made.