Refund and Returns Policy

Digicreatora > Refund and Returns Policy

Refund and Return Policy for Digicreatora LLC

Effective Date: [01/11/2024]

1. Overview

At Digicreatora LLC, we are committed to providing high-quality digital services to help businesses grow. We understand that there may be times when you are not fully satisfied with our services. This Refund and Return Policy outlines the terms and conditions under which we handle refunds, cancellations, and requests for returns.

2. Refund Policy for Services

We believe in fair and transparent business practices. We accept refunds under specific conditions, ensuring customer satisfaction while protecting the quality of our services:

  • Full Refund: If we fail to deliver the agreed-upon service within the agreed timeline, or if the service provided does not meet the initial project scope, you are entitled to a full refund.
  • Partial Refund: If the service is partially completed and you decide to cancel the project, we will issue a partial refund based on the work completed at the time of cancellation. The refund will be calculated by the percentage of work completed.
  • No Refund: Once the service has been completed and delivered in full as per the agreed terms, we do not accept refunds. This includes any digital product downloads, custom websites, or application developments.

3. Cancellation Policy

  • Before Completion: If you wish to cancel the service before the work is completed, please notify us in writing. We will process a cancellation, and you will only be charged for the work completed up to that point.
  • After Completion: If the project is completed and delivered, cancellation is not possible, and the payment becomes non-refundable.

4. Digital Products (E-Commerce)

For digital products like templates, designs, or downloadable content:

  • No Refund: Due to the nature of digital products, we do not accept returns or offer refunds once the product has been accessed or downloaded.
  • Faulty Products: If the digital product is defective, we will offer an exchange or assist with resolving the issue to your satisfaction.

5. Disputes and Chargebacks

If you have an issue with the service or product received, we ask that you contact us first before initiating a chargeback or dispute. We will work with you to resolve the matter quickly. Unauthorized chargebacks or disputes will be contested, and we reserve the right to take legal action if necessary.

6. Process for Requesting a Refund or Cancellation

To request a refund or cancellation, please contact us via email at support@digicreatora.com with the following details:

  • Your order number or project details
  • The service or product you purchased
  • A clear explanation of your refund request or cancellation reason
  • Any supporting documentation or communication (e.g., contract, emails, agreements)

We will review your request and respond within 7 business days. If your request meets the conditions for a refund or cancellation, we will process it accordingly.

7. Exceptions

While we generally do not offer refunds after services are completed, we are always open to addressing any concerns. If you encounter any technical issues or defects with our service or product, please contact us, and we will work to resolve it promptly.

8. Legal Rights

This Refund and Return Policy is governed by the laws of the United States. If applicable laws offer more favorable terms, those will supersede this policy. You retain all statutory rights under applicable law.